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3 effective ways to evaluate (and improve) your customer service

3 effective ways to evaluate (and improve) your customer service

Bill Gates once said that a company’s most unhappy customers are its greatest sources of learning. The obvious goal is to avoid unhappy customers in the first place, but odds are you’ll encounter a few – and maybe more than a few – no matter what industry you’re in....
3 ways to engage your employees and encourage workforce loyalty

3 ways to engage your employees and encourage workforce loyalty

No matter your size or industry, chances are you’ve struggled with retaining or hiring employees at some point in the recent past. Last year, about one in four employees left their job, costing employers some $600 billion in turnover-related costs. By 2020, that...
10 characteristics of a strong company culture

10 characteristics of a strong company culture

How many of these fit your business? Culture has become a popular industry buzzword over the last few years, a way to define what may be missing when businesses face deeper challenges with everything from recruitment/retention to communication to sales/revenue growth...