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Making the Mundane Task Meaningful to a Customer

Making the Mundane Task Meaningful to a Customer

Studies have shown employees spend more than three hours a day on mundane computer tasks. * You and your client encounter mundane tasks each day. This may include pulling data for a report or updating information on previously curated documents. The list goes on. As...
3 effective ways to evaluate (and improve) your customer service

3 effective ways to evaluate (and improve) your customer service

Bill Gates once said that a company’s most unhappy customers are its greatest sources of learning. The obvious goal is to avoid unhappy customers in the first place, but odds are you’ll encounter a few – and maybe more than a few – no matter what industry you’re in....