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3 effective ways to evaluate (and improve) your customer service

3 effective ways to evaluate (and improve) your customer service

Bill Gates once said that a company’s most unhappy customers are its greatest sources of learning. The obvious goal is to avoid unhappy customers in the first place, but odds are you’ll encounter a few – and maybe more than a few – no matter what industry you’re in....
How to approach lead generation in 2021 and beyond

How to approach lead generation in 2021 and beyond

As Zig Ziglar once said: You’re out of business if you don’t have a prospect. It’s one of the most important factors in your business’s growth, and one of the most challenging: Nearly 70% of businesses report struggling with lead generation. A key reason for that...
3 strategies for developing strong company leadership

3 strategies for developing strong company leadership

Having the right management in place matters – otherwise there wouldn’t be so many darn inspirational quotes about great leadership. There also wouldn’t be so many alarming statistics about bad leadership, like: More than a third of Americans report that poor...
Why HR is struggling to find the right employees

Why HR is struggling to find the right employees

In today’s job market, it’s not uncommon for employers to find themselves caught in the perfect storm of recruitment challenges: Record-low unemployment rates mean the pool of qualified, unemployed applicants has dried up Rising salary and benefits costs make...
4 hiring stats you need to know right now

4 hiring stats you need to know right now

If you’re a business decision-maker, there’s a better-than-average chance you’ve encountered your share of hiring woes in recent years. Recruiting the right talent for your workforce – and then keeping them – has become a challenge across almost all industries in...
Turnover red flags: Why employees quit

Turnover red flags: Why employees quit

Unless you’re a small business with one employee (yourself) or your business just opened yesterday, you’ve probably experienced employee turnover. And the larger your organization, the more frequently that turnover is likely to occur. It’s costly in more ways than one...